COVID-19 Updates for Acts and Audiences
To Our Audience
We are reopening Downstairs for Comedy shows and more from 19th August. Effectively, the first few weeks will be test events so we can assess demand and any practical issues. Please be aware of the following:
Tickets
We will be operating with a reduced capacity so there is more space between tables. All seats face the stage. The live entertainment business has been hit hard over the last 18 months. We wish to pay performers the same (or more) than before lockdowns and have decided to make shows single price only and increased entry price by 25% to accommodate fewer tickets available. If capacity returns to previous levels, we hope to return admission to 2020 prices. We hope you understand our reasons for this move.
For the time being all shows will be pre-booked ticketed events. As the venue is operating at a lower capacity, please note that tickets are limited to a MAXIMUM of 4 per person. As an intimate venue we tend to discourage large groups.
If there are any unsold tickets by 6pm on the day of performance, they will be available to purchase on the door after 8pm (note it is cheaper to book in advance).
Please do not attend shows if you answer YES to any of the following questions:
- Today, or in the last 10 days, have you had any of the following symptoms: high temperature, a new continuous cough or a loss of, or change to, your sense of smell or taste?
- Today, or in the last 10 days, are you self-isolating having been contacted by the NHS Test and Trace services or after returning to/entering the UK?
- Today, or in the last 10 days, have you or anyone in your household tested positive for COVID-19?
If you experience any symptoms after leaving the venue, please let us know and we will inform NHS for any necessary follow-up. By booking online, the ticketing agency holds Track-and-Trace information to pass on to NHS if needed. We would also encourage you to sign into the venue via the QR code at the entrance.
Tickets may be cancelled or transferred up to 6pm on the night of the performance.
In the event of the venue having to cancel a show, you will be refunded.
Card transactions only on the night. There will be no cash sales.
Drinks
Table service only. Ordering will be done by phone-app via wi-fi from your seat. Drinks will be bought to you at appropriate times during the evening. To avoid disruption, some seats will only be served during intervals. Full details will be found on each table (or seat) within the venue.
The Venue
Mask wearing is at your discretion, but we ask you to respect the wishes and safety of others around you. Please maintain social distancing courtesies when moving around the venue. Hand sanitiser will be available at the entrance. We have an air-flow system that will operate throughout shows. This may mean the venue is colder than usual – please bear this in mind. Full cleaning will be carried out between events.
Do not move any furniture within the venue. This is a condition of entry.
Depending on various factors, there may be more than one interval during the show. Details will be announced each night.
To Acts already booked before the weirdness
If you were booked for any shows between 16th March and 18th June 2020, please get in touch from Monday 8th August to reschedule. Phoning is best, as usual, between 9-11am weekdays. We will try to give you priority over more recent enquiries.
For Future Bookings
I’ll be reopening the diary for future shows with availability from Monday 8th August at the usual times.
In the meantime, look after yourselves, be nice to each other, and we can’t wait to see you again.